Delete Your Data

This page explains how to request deletion of data associated with your Veysign account, organization, or Veysign Player Android devices, and what happens to that data once a deletion request is processed.

1. Delete a single screen or device

Log in to the Veysign dashboard, go to Screens, select the device, and choose Unlink device. This immediately stops the device from sending heartbeat data to Veysign and deletes its device record — including its activation token, hardware details, and heartbeat history — from our active systems.

2. Delete your entire organization

If you are the Owner of an organization, go to Settings → Organization and choose Delete organization, then confirm with your password. This immediately removes the organization — including its locations, devices, media, playlists, schedules, and team memberships — from active use and inaccessible to your team. Veysign staff permanently purge this data from our systems and backups upon request.

An organization with more than one Owner must have ownership transferred or the other Owner(s) removed first; the app will prompt you if this applies.

3. Delete your personal account

Go to Profile → Delete account and confirm with your password. You cannot delete your account while you are the sole Owner of an organization — transfer ownership or delete that organization first. Once deleted, your name, email address, and login credentials are removed from active use immediately and purged from backups upon request.

4. No dashboard access

If you no longer have access to your account, email [email protected] from the address on file (or with proof of ownership of the organization) and request deletion. We will process the request within 30 days and confirm by email once complete.

5. What is deleted vs. retained

Deactivated immediately and removed from active use when you unlink a device, delete an organization, or delete your account — then permanently purged from our systems and backups upon request:

• account profile (name, email, password hash);
• organization records (locations, device records, media, playlists, schedules, team memberships); and
• device data from the Veysign Player Android app (activation token, hardware/software details, heartbeat history).

Retained after deletion, where applicable:

• billing, subscription, and invoice records, kept as required by tax and accounting law even after account or organization deletion; and
• security and access logs, kept for a limited period for fraud prevention and security purposes.

6. Contact

Questions about a deletion request can be sent to [email protected].